Time4leisure Limited, its affiliated or related entities, associates and partners ("Time4leisure", "we", "us", or "our") and any third party content providers, advertisers, merchants, sponsors and licensors (collectively, "Providers") that have licensed their content or the right to market their products and/or services to Time4leisure, recognise the importance of protecting the privacy of certain general information ("data") and specific personal information ("Personal Data") collected about our and Providers' customers (referred to as "Customers", "you", or "your") and consequently respect your privacy.  This privacy statement discloses what information we and Providers gather, how we and Providers use it, and how to correct or change it.  At www.time4leisure.com it is our and Providers' intention to give you an understanding about how we and Providers collect your information and the use we and Providers make of it in the course of our respective businesses.

We and Providers have reviewed our respective policies, processes, procedures and practices to ensure that they meet legislation introduced within the European Economic Area ("EEA"), which includes the European Union ("EU"), in line with the EU Data Protection Directive (95/46/EC) and the EU Telecommunications Data Protection Directive (97/66EC) ("the Directives") and we and Providers will continue to ensure that our respective policies, processes, procedures and practices comply in all respects with any future laws and regulations in relation to your privacy.

The purpose of this document is to inform you of the policies that have been put in place to protect your interests in this respect.

1. Fair and lawful information-handling
We and Providers will process all data that we and Providers collect and hold on you fairly and in accordance with applicable law.  As further explained in this privacy policy, we and Providers will ensure the quality and security of your data (even if the data are transferred to other companies in the UK, Europe or elsewhere); and we and Providers will fully respect your rights, interests and fundamental freedoms with regard to your data.

2. Legitimate purposes
We and Providers will only collect, record, process and store data which are needed to fulfil our and Providers' contractual obligations towards our and Providers' Customers; to serve other legitimate business interests such as credit assessment or marketing; or to comply with legal requirements.

We and Providers may disclose to any other company or companies within our respective groups of companies, and to third parties authorised by us and Providers, such information as may be necessary to provide you with products and services you have requested or for the purpose of verification of details relating to your data held by us and Providers for legitimate purposes.

3. Data quality
We and Providers will employ effective procedures and safeguards to ensure that data we and Providers hold on you are adequate, relevant and not excessive in relation to the purposes for which they were obtained, as well as accurate and up-to-date.  Where we and Providers become aware of any inaccuracies in data we and Providers hold, we and Providers will correct and, where appropriate, delete incorrect data.

Retention periods are in place to ensure that data are only stored whilst they are required for the purposes in question or to meet legal and regulatory requirements.  Where data are no longer required, we and Providers will ensure that they are disposed off in a secure manner.

4. Information to you
When we and Providers collect data from you, we and Providers will each identify ourselves and inform you of the purpose(s) for which we and Providers are collecting data.  If we and Providers are collecting data from you on behalf of one of our respective group companies, we and Providers will identify that group company (the "controller" in terms of the European data protection regime) and explain that we and Providers are acting as the agent (or "processor") for that other group company.  If that other group company is a non-European company which has appointed a representative in Europe in accordance with the Directives, we and Providers will also inform you of the identity of that representative (which may be Time4leisure or any Provider).  If we and Providers have obtained data on you other than directly from you, we and Providers will inform you of this as soon as practicable after we and Providers have entered data in our respective files or computers (unless you were already aware of the fact).

We and Providers may also record or monitor telephone calls to and from our respective organisations, or to and from any of our respective group companies, without notification, for staff training and quality control purposes. 

5. When will we and Providers seek your prior consent?
We and Providers will go further and ask for your prior consent in the following circumstances:

(a) a credit check on you;
(b) before we and Providers pass on any of your Personal Data to other companies for direct marketing purposes, by offering you the opportunity to object to such disclosures either through a "tick-box" or an "opt out" box on your purchase order form or booking form, or by asking you to notify us and Providers by telephone, fax or e-mail.  (If you use more than one e-mail address to communicate with us and Providers, please notify us and Providers of each e-mail account you use.); or
(c) if we and Providers process sensitive data on you under any contract with you (or under a contract between you and a company either we or Providers represent).

6. Special restrictions on the use of sensitive data
We and Providers will not normally seek data on your racial or ethnic origins, political opinions, religious or other beliefs, trade-union membership, physical or mental health, sex life or criminal convictions.  When we and Providers do collect such data, it will be limited to data which are:

- required to be kept by law; 
- needed for legal proceedings or to establish, exercise or defend legal rights (including protection against fraud) 
- clearly and strictly necessary to fulfil a contract between you and us or between you and Providers (or between you and a company either we or Providers represent); or 
- needed to protect your vital interests or the vital interests of another person (for instance, if medical data are urgently required after an accident and you cannot give your consent).

7. Your rights
You have the right to require us and Providers to cease the communication of advertising or marketing materials to you, and we and Providers will ensure that your request is complied with.  This includes the right to withdraw your consent to third-party direct-marketing use of your data at any time.

You have the right to see all data that we and Providers hold on you.  Should you wish to have access to all or a particular part of your data, please contact the Data Protection Co-ordinator at Time4leisure Limited, Woodford Grange, Addington Road, Cranford, Northants NN14 4AP, United Kingdom.  Such access will be granted in accordance with the requirements of applicable national legislation and subject to any discretionary allowance for us and Providers to make a charge payable by you to cover our respective administration costs incurred in providing you with such data.  Such payment is to be made on application for access to your data and is to be no more than the maximum stipulated by applicable national legislation.  The information will be forwarded to you within an appropriate period of time in accordance with applicable national legislation, but in any event no more than 40 days from the date of such request for access.

Where any discrepancies are discovered following your enquiry, we and Providers will take immediate steps to validate and, where appropriate, correct our respective records.  We and Providers will confirm the actions taken in writing to you within an appropriate period of time in accordance with applicable national legislation, but in any event no more than 40 days after receiving your request to amend our respective records.

8. Security of information
We and Providers will only provide access to data on you to those of our respective employees who need such access in order to carry out any necessary processing.  We and Providers have taken appropriate steps to ensure the security of data, whether it is stored in computer systems, paper files or other storage media.  We and Providers expect the same high standards of security and confidentiality of any agents or sub-contractors we and Providers employ to process data for us and Providers respectively.

9. Transfer of information outside the EEA
Data on you may, on occasion, be transferred to any of our and Providers' group companies' facilities, or to data processing agencies ("processors") or third parties, outside the EU or the EEA for analysis, technical processing or other legitimate purposes.  The countries where such other facilities or companies are situated may have no data protection legislation, or laws which are less rigorous than the legislation introduced by the Member States of the EU and the EEA.  In such cases, we and Providers will ensure that your rights with regards to any such processing and your data will still be adequately protected.

We and Providers have agreed world-wide acceptance of the European standards with regard to the processing of Personal Data from each of our respective group companies.  If we and Providers transfer your Personal Data to agencies or third parties outside the EU and EEA, we and Providers require similar binding contractual undertakings, and we and Providers monitor compliance. 

10. Direct marketing
We and Providers, or any other company or companies within our respective group of companies, or third parties authorised by us and Providers, may market to you directly through any media to keep you informed of further offers from us and Providers, or any other company or companies within our respective group of companies, or third parties authorised by us and Providers, which may be of interest to you (unless you write to us and Providers directly asking us and Providers to exclude you from such offers or alternatively telephone, fax or e-mail us and Providers to that effect or you have done so previously and such exclusion is still operative) and for our and Providers' own administration, market analyses and operational reviews.  (If you use more than one e-mail address to communicate with us and Providers, please notify us and Providers of each e-mail account you use.)

We and Providers, or any other company or companies within our respective group of companies, or third parties authorised by us and Providers, may make contact with you by post, e-mail, telephone (including automated dialling equipment), facsimile transmissions, and/or pre-recorded messages for the purposes set out herein (unless you notify us and Providers directly either in writing or by telephone, fax or e-mail that you object to being contacted in a particular stated way and/or by a certain stated company or companies within our respective group of companies, or by third parties authorised by us and Providers).  (If you use more than one e-mail address to communicate with us and Providers, please notify us and Providers of each e-mail account you use.)

We and Providers, or any other company or companies within our respective group of companies, or third parties authorised by us and Providers, will always act according to your wishes and preferences.  Whenever we and Providers, or any other company or companies within our respective group of companies, or third parties authorised by us and Providers, directly market to you by telephone or fax, we and Providers, or any other company or companies within our respective group of companies, or third parties authorised by us and Providers, will comply beforehand with the requirements of applicable national legislation under and by which you have recorded your desire not to be contacted by telephone and/or fax, as the case may be, for the purposes of direct marketing by any organisation.  If you have notified such desire according to the laws of your country of domicile, then we and Providers, or any other company or companies within our respective group of companies, or third parties authorised by us and Providers, will not call or fax you unless you subsequently notify us and Providers directly (either in writing, or by telephone, fax or e-mail) that this no longer applies or at least does not apply to any other company or companies within our respective group of companies, or to third parties authorised by us and Providers.  (If you use more than one e-mail address to communicate with us and Providers, please notify us and Providers of each e-mail account you use.)

11. Internet
We and Providers are the controllers in the EEA/EU Member States of all data held in relation to your use of this Web site and all processing of data relating to your requirements and requests is therefore (in accordance with the Directives) subject to the data protection laws and regulations of your country of domicile.  If no such laws and regulations exist in your country of operation, then all processing of data relating to your requirements and requests is subject to United Kingdom data protection laws and regulations only as enacted in the UK Data Protection Act 1998 and in the UK Telecommunications (Data Protection and Privacy)(Direct Marketing) Regulations 1998.

We and Providers gather two types of information about Customers: data that Customers provide through optional, voluntary registration on this Web site; and data that is gathered through aggregated tracking, mainly by tallying page views throughout this Web site.  Such information enables us and Providers to tailor our and Providers' content to fit Customers' needs better and to help us and Providers market our respective products and/or services and to understand our respective audiences.  We and Providers derive our respective revenues mainly from advertising and e-commerce and therefore providing such aggregated data is essential to keeping our respective services free to Customers.  However, be assured that we and Providers will not disclose Personal Data to third parties without your consent, except as may be noted in this privacy policy or disclosed to you when data is submitted.

How do we and Providers collect information?
Optional registration
We and Providers collect data by specifically requesting it from you.  Generally, this occurs when you register at this Web site or request information or a service.  For example, we and Providers may need to know your name, e-mail address, mailing address and contact telephone number, facsimile number and other related information.  This allows us and Providers to process and fulfil your requirements and requests.  Usually, we and Providers use your data to operate this Web site and to deliver services.  This Web site also uses your data to inform you about other products or services available from us and Providers.

We and Providers will maintain records relating to your use of this Web site (including information about you provided by yourself or by third parties).  We and Providers shall be entitled to process those data for the purpose of providing your requirements and requests, for our and Providers' own administration, market analyses and operational reviews, and to keep you informed of further aspects of our and Providers' businesses and operations which may be of interest (unless you write to us and Providers asking us and Providers to exclude you from such further contact or alternatively telephone, fax or e-mail us and Providers to that effect).  (If you use more than one e-mail address to communicate with us and Providers, please notify us and Providers of each e-mail account you use.)  We and Providers shall be entitled to disclose to any other company or companies within our respective group of companies, or other third parties authorised by us and Providers (including without limitation hotels, resorts (or the providers of other accommodation), owners' associations, resort trustees, management companies and resale companies, airlines, insurance companies, cruise companies, ferry operators, safari organisers and other suppliers), such information as may be necessary to provide your requirements and requests or for the purpose of verification of details relating to any requests for information on-line you may make to us and Providers.
Usage tracking
Use of Internet Protocol ("IP") Addresses
An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the World Wide Web (otherwise known as the "Internet"), so that your computer can be identified by the main computers, known as "Web servers", that "serve up" Web pages.

We and Providers collect IP addresses for the purposes of system administration, to report aggregated information and to audit the use of this Web site.  When Customers request pages from this Web site, the connected Web server logs the Customers' IP addresses for our and Providers' benefit.  We and Providers do not normally link IP addresses to anything personally identifiable, which means that a Customer's session will be logged, but the Customer will remain anonymous to us and Providers.  We and Providers can and will use IP addresses to identify a Customer when we and Providers feel it is necessary to enforce compliance with this Web site's terms of use or the terms of service of any Providers, or to protect this Web site, our and Providers' services, our and Providers' other Customers, or other third parties.

Use of Cookies

 

What are cookies?  Cookies are small pieces of information that a Web site sends to your computer for record-keeping purposes, which information is stored in a file on your computer.  Cookies make Web-surfing easier for you by saving your preferences so that, for example, we and Providers can use the saved information to facilitate your use of this Web site when you return to it.  Cookies do not tell us and Providers your individual identity unless you have chosen to provide it to us and Providers.  We and Providers never save passwords or credit card information in cookies.  The use of cookies is an industry standard and, as such, you will find that most major Web sites use them.

By showing how and when Customers use this Web site, cookies help us and Providers to determine which areas are popular and which are not.  Many improvements and updates to this Web site are based on such data as total numbers of visitors and pages viewed.  This information is most easily tracked with cookies.  We and Providers use the information from cookies to provide services better tailored to our and Providers' Customers' needs.

Most cookies expire after a defined period of time, or you can delete your cookie file at any time.  Most browsers are initially set up to accept cookies. You can re-set your browser to refuse all cookies or to indicate when a cookie is being sent.  However, please note that some parts of this Web site and our and Providers', and other third parties', services will not function properly or may be considerably slower if you refuse cookies.  For example, without cookies you will not be able to set personalised preferences, and/or may have difficulty completing on-line transactions.

We and Providers have two primary uses for cookies.  First, we and Providers use them to specify a Customer's preferences.  For example, Customers can specify keywords across several categories or markets so you do not have to tell us and Providers repeatedly about products or services that you are interested in finding out more information about, or in receiving or being provided with.  Secondly, we and Providers use cookies to track Customers' Web site usage trends and patterns.  This helps us and Providers to understand our and Providers' Customers' needs better and improve areas of our and Providers' products or services that our and Providers' Customers find valuable.  While both of these activities depend on the use of cookies, you have the option of disabling cookies via your browser preferences.

You may occasionally receive cookies from other third parties.  We and Providers do not control these cookies.  The use of advertising cookies sent by third party Web servers is standard in the Internet industry.

With whom does www.time4leisure.com share my information?
As a general rule, we and Providers will not disclose any Personal Data that you submit to us and Providers about you in a manner that connects you with the Personal Data, except when we and Providers have your permission or under special circumstances, such as when we and Providers believe in good faith that the law requires it or under the circumstances described below.  The following describes some of the ways that your Personal Data may be disclosed:

Business Partners & Sponsors: We and Providers may disclose some or all of your Personal Data to business partners or sponsors, but this use will be specifically described to you prior to data collection or prior to transferring any such Personal Data.  Many promotions offer opportunities to request additional information from sponsors.  By requesting more information, you give us and Providers permission to transfer your Personal Data to the sponsor so they can fulfil your request.  In many instances, only your e-mail address will be shared.  If more Personal Data will be shared with the sponsor, then you will be notified prior to the transfer.

Third Party & Aggregate Data: From time to time, you may be offered the opportunity to receive materials or special offers from Providers or third parties.  If you opt to receive information from Providers or these third parties, Time4leisure will (with your permission) share your name and e-mail address with Providers and such third parties.  Under confidentiality agreements, Time4leisure may match your Personal Data with data about you held by Providers and third parties.

We and Providers may monitor traffic patterns and usage of this Web site to help us and Providers develop its design and layout.  We and Providers may also use Personal Data that we and Providers collect to occasionally notify you about important functionality changes to this Web site, and to notify you of new products or services and special offers that we and Providers think you will find valuable and of interest.
.
Also, we and Providers may keep track of what portions of this Web site Customers are visiting and other Customer statistics, such as aggregate information about travel enquiries and bookings, sales by Providers, and traffic patterns and usage of this Web site, which may be provided to reputable third parties, in order to help us and Providers create a better experience for users of this Web site.  This is done without knowing your name or other Personal Data in order to describe our and Providers' viewers to prospective partners, Providers, and other third parties, and for other lawful purposes.

Other: We and Providers may also disclose account data of our and Providers' Customers in special cases when we and Providers have reason to believe that disclosing this data is necessary to identify, contact or bring legal action against someone who may be violating this Web site's terms of use or the terms of service of any Providers, or may be causing injury to or interference (either intentionally or unintentionally) with any of our and Providers' rights or property, our and Providers' other Customers, or anyone else.  We and Providers may disclose or access account data when we and Providers believe in good faith that the law requires it and for administrative and other purposes that we and Providers deem necessary to maintain, service, and improve our and Providers' products and services to our and Providers' Customers.

How can you control the usage of information?
In the event that you change your mind or some Personal Data changes (such as your e-mail address), we and Providers will provide a way to correct, update or remove the Personal Data that you give us and Providers.  We and Providers also give you the opportunity to control the communications that we and Providers direct to you.  We and Providers will always seek your consent before disclosing Personal Data relating to you for the making of offers by our respective group companies and other third parties by informing you of an intention to process your Personal Data for such purposes, and offering you a possibility to "opt out" of such use of your Personal Data, in a form or document returned to us and Providers or by notifying us and Providers by telephone, fax or e-mail.  (If you use more than one e-mail address to communicate with us and Providers, complete this form for each e-mail account you use.)  If a Customer wishes to update Personal Data or objects to any usage provided herein for any reason, he/she may e-mail the requested change to: customerservices@time4leisure.com.

You are entitled to receive a copy of any data held by us and Providers on you in accordance with the requirements of applicable national legislation and subject to any discretionary allowance for us and Providers to make a charge payable by you to cover our and Providers' own administration costs incurred in providing you with such data.  Such payment is to be made on application to the Data Protection Co-ordinator at Time4leisure Limited, Woodford Grange, Addington Road, Cranford, Northants NN14 4AP, United Kingdom for access to your data and is to be no more than the maximum stipulated by applicable national legislation.  The information will be forwarded to you within an appropriate period of time in accordance with applicable national legislation, but in any event no more than 40 days from the date of such request for access.

Where any discrepancies are discovered following your enquiry, we and Providers will take immediate steps to validate and, where appropriate, correct our respective records.  We and Providers will confirm the actions taken in writing to you within an appropriate period of time in accordance with applicable national legislation, but in any event no more than 40 days after receiving your request to amend our respective records.

What happens when you link to a third party Web site?
You should be aware that when you are on this Web site you could hyperlink or be directed to other Web sites that are beyond our and Providers' control and/or outside our respective services.  For example, if you "click" on a banner advertisement or a www.time4leisure.com search result, the "click" may transfer you off the www.time4leisure.com Web site.  These other Web sites may include Web sites of Providers that may use Time4leisure's and/or any of its group companies' logos as part of a co-branding agreement.  These other Web sites may send their own cookies to Customers, and collect or solicit data and Personal Data.

Time4leisure and/or any of its group companies do not control such third party Web sites and, therefore, are not responsible for their content or the hyperlinks or advertising they choose to place on such Web sites.  Time4lesiure's and/or any of its group companies' inclusion of hyperlinks to these third party Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.  Time4leisure's policy does not extend to anything that is inherent in the operation of the Internet, which is beyond Time4leisure's and/or any of its group companies' control.

Please keep in mind that whenever you give out information on-line (for example, via message or bulletin boards or chat rooms) that information can be collected and used by people you do not know.  While we and Providers, and any or our respective group companies, strive to protect our and Providers' Customers' data and Personal Data, as well as privacy, we and Providers, and any of our respective group companies, cannot guarantee the security of any information you disclose on-line, and you disclose such information at your own risk.

We and Providers will not send you e-mails that you do not want, but we and Providers cannot guarantee that other third parties to whom your details are sent will not do so.

Is my information secure from others using the www.time4leisure.com Web site?
The security of all data associated with our and Providers' Customers is an important concern to us and Providers.  We and Providers exercise a high degree of care, skill and due diligence in providing secure transmission of your data and Personal Data from your computer to the Web server connected with this Web site.  Unfortunately, no data transmission over the Internet is 100% secure.  As a result, while we and Providers strive to protect your data and Personal Data, we and Providers cannot ensure and do not warrant the security of any information you transmit to us and Providers or from our respective on-line products or services, and you do so at your own risk.  Once we and Providers receive your transmission, we and Providers use industry standard efforts to safeguard the confidentiality of your data and Personal Data, such as firewalls and secure servers.  When you use any portion of this Web site for transactional purposes the secure server software - Secure Socket Layers ("SSL")  - encrypts all credit card details you input before it is sent to us and Providers.  We and Providers use Verisign as an officially recognised trusted third party to authenticate and certify the security of this Web site and to encrypt your credit card details.  However, "perfect security" does not exist on and in the use of the Internet.

If at any time you feel that we and Providers have not adhered to the principles, processes, procedures and practices contained in this privacy policy, please either notify us and Providers in writing or by telephone, fax or e-mail and we and Providers will use all commercially reasonable efforts to determine and correct the problem promptly.  Time4leisure welcomes your questions and comments about privacy.

YOUR ACCEPTANCE OF THESE TERMS

By using this Web site, you signify your agreement to Time4leisure's privacy policy.  IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEB SITE.  Your continued use of this Web site following the posting of changes to these terms will mean that you accept those changes.